Safeguarding Statement
Evolving Families
A trading name of Dr Lucky Psychology Limited
Last reviewed: November 2026
Our Commitment to Safeguarding
At Evolving Families, the safety and wellbeing of the children, young people and adults we work with is a fundamental part of our professional responsibilities.
We are committed to safeguarding and promoting the welfare of everyone who accesses our services, with particular attention to children and adults who may be at risk of abuse, neglect, exploitation or harm.
Our approach is informed by relevant legislation, statutory guidance and professional standards. We aim to provide a safe, respectful and inclusive environment in which people feel listened to, supported and able to raise concerns.
Safeguarding is the responsibility of everyone working within Evolving Families, including our employed staff, associate clinicians and trainees.
Our Safeguarding Approach
We maintain safeguarding policies and procedures covering children, young people and adults at risk.
Our responsibilities include:
- Recognising and responding appropriately to safeguarding concerns.
- Listening to children, young people and adults and taking their concerns seriously.
- Considering individual circumstances, communication needs, capacity and vulnerability.
- Maintaining professional boundaries and safe clinical practice.
- Following appropriate recruitment, supervision and safeguarding training arrangements.
- Recording concerns accurately and taking appropriate action.
- Working with relevant professionals and statutory safeguarding services where necessary.
- Sharing information appropriately and lawfully to protect individuals from harm.
We recognise that safeguarding concerns may arise in different circumstances, including within families, schools, residential services, community settings and therapeutic relationships.
Our safeguarding approach is guided by the welfare, rights and individual needs of the people involved.
Safeguarding Children and Young People
We recognise that children and young people have a right to feel safe and protected from harm.
Our safeguarding arrangements are informed by Working Together to Safeguard Children 2026 and other relevant legislation and guidance.
We take account of children's individual circumstances, including developmental needs, neurodivergence, disability, family circumstances and experiences of trauma or adversity.
Where concerns arise about a child's safety or welfare, we consider the appropriate action, including consultation with or referral to children's social care, the police or other relevant safeguarding services.
The welfare of the child is central to safeguarding decisions.
Safeguarding Adults at Risk
We are equally committed to safeguarding adults who may be experiencing or at risk of abuse, neglect or exploitation.
Our approach is informed by the Care Act 2014 and relevant adult safeguarding guidance.
We recognise the importance of respecting an adult's wishes, rights, autonomy and capacity to make decisions.
Safeguarding responses take account of the person's individual circumstances, the nature and level of risk, and the applicable legal and professional responsibilities.
Where appropriate, we work with adult safeguarding services and other relevant agencies to support safety and wellbeing.
Confidentiality and Information Sharing
Confidentiality is fundamental to our clinical work. We treat personal and sensitive information with care and share it only where appropriate.
However, confidentiality has limits.
Where we identify a safeguarding concern or serious risk of harm, information may need to be shared with relevant professionals or statutory authorities.
Any decision to share information is made in accordance with applicable legislation, professional standards and our safeguarding and data protection policies.
Where appropriate and safe, we aim to involve individuals in discussions about concerns and explain any necessary information sharing.
Further information is available in our Privacy Policy.
Safeguarding Leadership and Accountability
Our Designated Safeguarding Lead is:
Dr Lucky Ganatra
Clinical Director and HCPC-Registered Clinical Psychologist
The Designated Safeguarding Lead provides oversight of safeguarding arrangements within Evolving Families and supports appropriate responses to concerns.
All members of our team are expected to recognise, report and respond appropriately to safeguarding concerns in accordance with their roles and responsibilities.
Where concerns relate to the conduct of a professional, including the Safeguarding Lead, they must be handled through appropriate independent or statutory safeguarding routes.
Safeguarding concerns should never be delayed because a particular individual is unavailable or personally involved.
Raising a Safeguarding Concern
If you are concerned about the safety or wellbeing of someone accessing Evolving Families, you can contact our team:
Email:
Telephone: 0121 751 7545
Please tell us that your enquiry concerns safeguarding so it can be directed to our Designated Safeguarding Lead, Dr Lucky Ganatra.
Our telephone, email and website enquiries are not monitored continuously. Do not wait for a response from us where urgent protective action is needed.
You can contact statutory safeguarding services directly. You do not need permission from Evolving Families to report a concern.
Concerns about a child in Birmingham, including Sutton Coldfield
Contact Birmingham Children’s Trust’s Children’s Advice and Support Service (CASS):
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During office hours: 0121 303 1888.
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Emergency out of hours, including weekends: 0121 675 4806.
Concerns about an adult with care and support needs in Birmingham
Contact Birmingham City Council Adult Social Care:
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During office hours: 0121 303 1234.
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Emergency out of hours: 0121 675 4806.
For concerns relating to someone outside Birmingham, contact the relevant local authority’s children’s social care or adult safeguarding service.
If the concern involves someone working for or through Evolving Families, including the Safeguarding Lead, you may contact statutory safeguarding services or the police directly. Such concerns must not be delayed or handled solely by the person whose conduct is being questioned.
Urgent or Emergency Concerns
Evolving Families is not an emergency or crisis-response service. Our telephone and email services are not monitored continuously.
If someone is in immediate danger or there is an immediate threat to life or safety, call 999.
If you have urgent concerns about a child or adult at risk, contact the relevant local authority safeguarding service, including its out-of-hours service where appropriate, or the police.
For urgent mental health support that is not an immediate emergency, contact NHS 111 and select the mental health option, or seek advice from an appropriate urgent healthcare service.
Please do not rely on website enquiries or routine emails for urgent safeguarding or crisis situations.
Our Ongoing Commitment
We regularly review our safeguarding arrangements to reflect changes in legislation, professional guidance and service delivery.
We are committed to maintaining a culture in which safeguarding concerns can be raised, considered and acted upon appropriately.
The safety, dignity and wellbeing of the people who access our services remain central to our work.
